Visitor Services & Guest Engagement
Unifying the Museum & Retail Experience
A great guest experience shouldn't end when a visitor leaves the exhibits. JJMC helps you seamlessly connect the museum floor to your retail environment so the whole visit feels like one continuous, welcoming journey. By bridging the gap between general visitor services and the museum store, you turn these now engaged visitors into happy supporters of your overall mission.
See Featured Projects for specific examples of Visitor Services success stories.
Beyond the Museum Store: Guest Engagement
While my core focus is museum store consulting, my background in overall visitor services means JJMC can help you with the bigger picture, too. Whether you need a fresh set of eyes on your ticketing flow, wayfinding, or general day-to-day guest interactions, I’m here to help you create a stress-free and memorable experience for every person who walks through your doors.
Building a Connected Front-of-House Team
Admissions, membership, and retail staff are the faces of your institution, but they often end up operating independently. I work with your team to break down those silos. From helping you recruit the right people to providing hands-on product knowledge and engagement training, I help ensure your front-of-house staff operates as a single, cohesive team.